Exchange & Return Policy
|Exchange & Return Policies
All returned requests/inquiries must be made within 14 days after the item is received.The returned item must be in its original packaging together with its original tags and accessories, unwashed, and unaltered.
Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation).Delivery costs covered by customer and the faulty item must reach to us within 18 days from the date the customer service informed customer to return back the item. Any defect items we receive after the dates, we will not entertain.We will check and ensure there is no major defect before sending out to customer. We DO NOT entertain refund request/enquiry on criteria below, please ensure you read ths through before placing any order.
We do not accept…..
Non-Returnable/Non-Exchangeable section1) Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.2) Item design is slightly different from the picture displayed (e.g. button or pocket).3) Return or exchange is not allowed if size measurement differs about 1-3cm.4) Description on the item differ or error.5) Sizes does not fit because the size is selected by customer itself.6) Slight color difference. We have done our best to display as accurately as possible the colors of the apparels shown on our webpage.7) However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.8) Customer must check out the measurements and description before making an order.9) The customer doesn’t like the color or style, and wishes to change to another color or style/pattern/design. Will not be entertained.
Sweetheart reserves full rights to reject any returned goods which are return based on the above conditions.
Thank you for your understanding.